If your IndiGo flight got cancelled, you are not powerless. Indian aviation regulations give you certain rights — refunds, rescheduling, and sometimes compensation. This blog explains exactly what you are entitled to and how to demand it.
Your Legal Rights Under DGCA Rules
When an airline cancels a flight, DGCA mandates that passengers are given the option of a full refund or free rescheduling. If the cancellation comes with little or no notice, airlines may also be required to provide meals or accommodation depending on circumstances.
What You Can Demand
- Full refund of ticket price
- Free date-change or next available flight
- Compensation for delays over 24 hours (per DGCA norms)
- Hotel and meal support if cancellation leads to overnight stay
How to Claim Your Rights
- Use IndiGo’s official refund portal / customer support channel
- Retain booking confirmation and cancellation email
- If booked via agent / OTA, contact them immediately and request documented refund
- If refund/reschedule is denied, file a complaint on AirSewa or DGCA portal
Frequently Asked Questions
Can I ask for compensation beyond refund?
Yes, if the airline fails to inform cancellation within mandated time or causes undue delay — you can claim compensation as per DGCA notifications.
What if I lose my refund receipt?
You can request a refund status check from IndiGo using your PNR and email ID — airline records time-stamp the request.
