Official Refund Process for Cancelled IndiGo Flights
IndiGo offers a straightforward refund process for cancelled flights. As per their official refund page, here are the exact steps you must follow to claim a refund.
- Visit the IndiGo refund portal at goindigo.in/refund.html
- Enter your PNR number and last name under ‘Check Booking’
- Select “Cancel Booking / Refund” when the option becomes available
- Choose your preferred refund method (original mode or wallet credit)
- Review all details carefully and submit the refund request
- Keep the acknowledgement receipt or reference number for follow-up
What Happens After You Submit the Request
Once submitted, refund timelines depend on your payment method. Credit-card payments usually take 7 working days. Other methods, like UPI or bank transfer, can take up to 15 working days. Keep checking your bank / card statements or wallet account until you see the refund credited.
If You Booked Via an OTA or Agent
If your booking was made through a third-party agent or online travel platform, initiate the refund from the same platform. IndiGo will issue refund to the agent/OTA, who must then credit you back. Always retain your payment receipt and cancellation email for reference.
Common Issues & How to Solve Them
- Refund not received after 15 days — contact IndiGo support with your reference ID
- Paid via UPI or netbanking — check for refund rejection due to mismatched account details
- Booking via credit card + agent — ensure both issuer and agent respond promptly
- Cancellation due to weather or government order — still eligible for refund under airline rules
Frequently Asked Questions
Do I lose my seat in future if I request refund now?
No. Requesting a refund cancels the booking. You’ll need to rebook once you decide the travel dates again.
Is IndiGo legally bound to refund me?
Yes. Under DGCA rules, if the airline cancels the flight, they must offer refund or free rescheduling.
